aka Guest Relations Support Staff
Managing the schedule and needs of the guest or industry representative you have been assigned to while they appear at MechaCon.
Primary Responsibilities:
- Insuring that needs of guests are met including imperative needs and creature comforts including meals, transportation, scheduling, etc.
- Coordinating and communicating guest schedules with other convention staff.
- Following up with Guest Coordinator on on complaints, concerns, and requests of guests.
- Obtain information from Guest Coordinator regarding allergies, dietary requirements, and other special needs/preferences. And retaining this knowledge.
- Meets with Guest Coordinator to determine guest requirements and scheduling of guest events both on and off-site.
- Communicating to the guest what there schedule is and ensuring that they attend all of their events while maintaining a polite and decisive manner.
Requirements: Exceptional time management skills, well-developed verbal communication skills, desire to work in a customer-facing position dealing with convention guests and industry representatives, valid driver’s license.
Facilitates solutions to problems facing the department.
Monitors guest events in progress, reports operational and procedural problems to Floor Director and/or Special Events Coordinator, notes any damages incurred as a result of the event; assures guests arrive for events at appointed times.
Oversees attendee interaction with guests in accordance with MechaCon policy and security procedures as well as the individual guest’s comfort level.
Ensure an overall enjoyable experience for guests that furthers the positive reputation of MechaCon within the industry.
Customer service oriented welcome.
If you would like to apply for this position, please CLICK HERE to download our Staff Application Form.
The above link is a PDF document and you will need Adobe Acrobat or Adobe Reader to properly display and/or print it.
You may either fill-out the application electronically and e-mail it back to [email protected] or you may print out and mail your completed application to:
MechaCon Staff Application
c/o Sennin Productions, LLC
P.O. Box 60873
Lafayette, LA 70596
Please keep in mind that all applicants will be carefully screened and interviewed by MechaCon Organizers (the owners of Sennin Productions, LLC) and by appropriate Staff Department Heads. Please also note that MechaCon is a labor of love, and that these positions are not paying positions. However, a lot of work and dedication goes into being a MechaCon Staff or Support Staff Member, and it is very rewarding. As a staff or support staff member, you would be required to work all 3 days of the convention, and help in some of the prep work that goes into putting on such a large show. Please only apply if you are willing to completely dedicate yourself to this venture.
Also, you can still be a volunteer and help at the convention, without dedicating the amount of time that it takes to be on staff. You can find out about volunteering by going to our Volunteer Page. We appreciate every single person that helps to make this convention a success, and we couldn’t do it without all the generous volunteers that we get!
If you have any questions about the application process, please send your inquiry to [email protected].
Thanks for your interest!
- Team MechaCon